Kids Under Cover is a not-for-profit organisation dedicated to preventing youth homelessness.
We offer young people the unique combination of supported housing options with scholarships
Kids Under Cover supports vulnerable young people at risk of homelessness by building studios
There are many ways to get involved and help at-risk young people and their families.
Kids Under Cover ABN 76 604 592 013 (KUC) and its subsidiary NestdTM ABN 90 624 439 327 (hereafter referred to collectively as Kids Under Cover) provide a range of products and services designed to prevent young people from becoming homeless. Kids Under Cover maintains a relationship with:
Kids Under Cover is committed to protecting personal information. When collecting, using and handling personal information, Kids Under Cover complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) set out in that Act. This Policy sets out how we collect, use and manage personal information.
‘Personal information’ means information or an opinion about an identified individual, or an individual who is reasonably identifiable (whether the information or opinion is true or not or recorded in any form or not). Examples of personal information can include your name, postal address, telephone number and email address. When used in this Policy, personal information has the meaning given in the Privacy Act. Personal information also includes ‘sensitive information’ (as defined in the Privacy Act), which can include information about an individual’s health, racial or ethnic origin, sexual orientation, criminal record, political opinions or memberships, religious beliefs or affiliations and philosophical beliefs.
The types of information we collect depends on the circumstances in which it is collected. Some examples of personal information that we regularly collect are set out below. We also collect personal information as otherwise permitted or required by law. 3.1 Donors and supporters The types of personal information we typically collect about our donors and supporters include without limitation:
We also maintain details of the Kids Under Cover products and services that you use such as:
3.2 Our clients If you are one of our clients (that is, a young person who uses our services) we may collect information regarding your:
3.3 Our personnel If you apply for position with us as an employee, volunteer or independent contractor, we may collect information for the purpose of considering your application and, if you are successful, administering your position with us. The types of information we may collect during the application process may include your qualifications and resume, as well as reference information from your nominated referees, background check results, bank details, feedback from supervisors and training records. We may also collect information from publicly available sources, for example through LinkedIn or other social media websites or other publicly available search tools. 3.4 Dealing with us anonymously Where it is practicable to do so, you may choose to remain anonymous or deal with us using a pseudonym. However, if you choose not to provide your personal information, we may not be able to process your donation or provide you with the Kids Under Cover products or services you request. For example, if you are a young person who wishes to use our services we may not be able to provide you with certain services unless you provide certain information about yourself.
Kids Under Cover collects personal information in a number of ways, including:
When we collect personal information, we take reasonable steps to ensure that you are aware of certain matters relating to the collection of personal information, for example by providing a ‘collection statement’ at the time your personal information is collected. We may also require you to provide consent at the point of collection, if consent is required under the Privacy Act or other applicable laws. Where we collect your personal information from third parties, we take steps (in accordance with the requirements of the Privacy Act) to require the third party to assure us that it has obtained your consent to share the information or is otherwise authorised to provide us with that information. When you provide us with personal information about other individuals, we rely upon you to:
If Kids Under Cover receives unsolicited personal information that could not have been lawfully collected under the APPs, we will destroy or de-identify such information as soon as practicable (except where it would be unlawful or unreasonable to do so). Where Kids Under Cover could lawfully have collected such information, the information will be protected and handled in accordance with this Policy.
5.1 General The purposes for which we collect, hold, use and disclose your personal information will depend on the circumstances in which we collect it and the nature of your relationship with us. Kids Under Cover collects, holds, uses and discloses your personal information primarily to enable us to provide and improve our products and services. For example, we collect, hold, use and disclose personal information for the following purposes:
If you are a young person who wishes to use our services we may also share information with your support agencies in order to provide you with assistance. 5.2 Third party service providers We may disclose your personal information to third parties that assist Kids Under Cover by providing the following services:
Kids Under Cover takes reasonable steps (in accordance with the requirements of the Privacy Act) to ensure that the third parties providing these services are contractually bound by privacy and confidentiality obligations in relation to their use of your personal information and that they only use your personal information for the specific purpose(s) for which we supply it. 5.3 Direct marketing Kids Under Cover does not rent or sell your information. However, if you are a donor or supporter we may use and disclose your personal information for direct marketing by us and carefully selected third party organisations where you have:
Some of the main ways in which we conduct direct marketing are described below:
5.4 Disclosure to recipients overseas We do not regularly disclose personal information to recipients outside of Australia in the ordinary course of business. However, from time to time, we may disclose personal information to recipients outside Australia on a case by case basis. For example, we may disclose your personal information to like-minded organisations located in other countries, as set out in item 5 (“How we use and disclose your personal information”) above. The countries in which these third parties are located will depend on the circumstances. Except in some cases where we may rely on an exception under the Privacy Act, we will take reasonable steps to ensure that such overseas recipients do not breach the Privacy Principles in the Privacy Act in relation to such information.
Kids Under Cover holds personal information in secure hardcopy files and in electronic databases. Our information systems and files are protected from misuse, interference and loss and from unauthorised access, modification and disclosure by maintaining up-to-date physical, computer and network security systems with appropriate firewalls, encryption technology and passwords to protect electronic copies of personal information. Kids Under Cover believes that the relationship you have with us is one that should be comfortable and appropriate to your needs. To maintain our on-going relationship with you, it is important for us to retain a basic electronic record of your personal information in order to:
Where your information is no longer needed for any purpose for which it may be used or disclosed, Kids Under Cover will take reasonable steps (in accordance with privacy, tax or other relevant legislation) to ensure that it is archived or otherwise flagged as a non-current record. Kids Under Cover takes reasonable steps to ensure that the personal information we hold is accurate, complete, up-to-date and relevant. We recommend that you let us know if there are any errors in, or changes to, your personal information by contacting us using the details provided in Item 8 (“Accessing or correcting your personal information”) below. We may periodically ask you to inform us if there are any changes to your personal information. If any of the information we are holding is inaccurate, incomplete, out-of-date or irrelevant, we will take reasonable steps (in accordance with the requirements of the Privacy Act) to correct the information so that it is accurate, complete, up-to-date and relevant.
Our websites (which include www.KUC.org.au, www.boardforacause.org.au, www.donateyourcar.org.au and www.nestdhomes.com.au) use security encrypted response forms when personal and financial details are required. The security we use between your browser and our website is TLS/SSL with certificate authorities and public key infrastructure. Your web browser will indicate through the use of a padlock icon in the address bar that it supports TLS/SSL security. Click on the padlock icon to verify the security certificate for this website. You can then verify that the certificate is issued to Kids Under Cover, by which authority it was issued and the period of validity for the certificate. Kids Under Cover’s websites contain links to other websites. Other websites may also have links to our websites. In either case, this Statement does not apply to, and Kids Under Cover is not responsible for, the content, privacy practices or business practices of any website or organisation except our own. Our online surveys may ask for contact information as well as some demographic information to find out what we can do to better meet your needs. Kids Under Cover collects statistics on visitor traffic to our websites so that we can constantly improve its usefulness. All such statistics are anonymous and do not identify specific visitors. Some of our web traffic reports are created by using website monitoring conducted by Google Analytics. For more information about Google Analytics, including information on their method of collecting information, their Privacy Policy and the ability to opt out, you can visit Google Analytics online. We may anonymously track your visit to our websites by using ‘cookies’ which are provided by a third party. Kids Under Cover also uses third party vendors, including Google, to help manage our online advertising on other websites. These third party vendors also use cookies to serve our advertisements and this enables us to learn which advertisements bring supporters to our websites. They also allow us to customize our website to your needs. Cookies, which are industry standard and are used by most websites, can facilitate a user’s ongoing access to and use of a site. Cookies are data that a website transfers to an individual’s hard drive for record-keeping purposes. Cookies are anonymous and not personally identifiable. It does not contain your name, address, telephone number or email address. If you prefer not to allow the use of ‘cookies’, you may be able to adjust your browser to turn them off or notify you when ‘cookies’ are being used. However, if you disable cookies, you may not be able to access certain areas or take advantage of certain features or services on our websites. To opt out of our third party vendor’s use of cookies please visit the Network Advertising Initiative opt out page. To opt out of Google’s use of cookies, please visit the Google Opt Out page. As you browse our website, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partners then enable us to present you with retargeting advertising on other sites based on your previous interaction with our website. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can visit this page to opt out of our partners’ targeted advertising. We also use Google advertising programs that use cookies to improve your online experience, including the display of more relevant ads on external websites. Anyone can opt out of these programs at any time by clicking here.
Subject to some exceptions provided by law, you may request access to (and correction of) the personal information which we hold about you. For security purposes, if you would like to access or correct this information, we require you to put your request in writing using the e-mail or postal contact details provided below. We will not charge you for lodging a request to access or correct your personal information (although we may charge an administration fee for granting access to your personal information where permitted by law). Where we do not allow you access to any part of your personal information, we will tell you the reasons why we cannot provide access or correction (unless an exception applies under relevant laws). If you want to access your personal information, correct the information you have previously given us or opt-out of future communications please contact us by:
When contacting us to access or correct your details, please include your:
Kids Under Cover will periodically review this Policy to ensure that it remains up-to-date. We reserve the right to make changes to this Statement from time to time without notice. The updated policy will be published on this page on our website.
If you believe your privacy has been interfered with and wish to make a complaint, please contact our Privacy Officer on the contact details provided below. The Privacy Officer will acknowledge our receipt of your complaint, then investigate your complaint and notify you of the outcome. If your complaint indicates that there has been an interference with your privacy by a person other than Kids Under Cover, the Privacy Officer may discuss the complaint with that other person in an attempt to resolve it. If you are not satisfied with the outcome of your complaint or the way we handle it, you may make a complaint to the Office of the Australian Information Commissioner at http://www.oaic.gov.au/privacy/making-a-privacy-complaint. If you would like further information on this Policy, or if you have any concern about the protection of your personal information or wish to make a complaint, please contact us by:
Kids Under Cover PO Box 5141 Burnley VIC 3121
+ young people helped
+ studios on the ground
+ Kids Under Cover scholarships awarded
+ cars donated
