Once we have received your donation form, we will contact you within 3 business days to organise the collection of your vehicle. We then need to give our transport company at least 5 business days’ notice. All up, this process takes about one – two weeks.

If you require an urgent collection (as a result of a council notice, because you are moving overseas, etc.), please contact us after completing the form so we can organise an earlier date for you.

No, you do not need to be present for collection. There is no need to stay at home that day or take time off work.

You can discuss the finer details (such as keys) directly with the towing company when they call you to confirm the collection closer to the date and let them know how they can gain access to the vehicle.

You may also nominate someone else as the point of contact if you prefer, such as a family member.

All transport is organised by through our auction partner Manheim. They use a variety of fully-licensed and insured towing companies to pick up cars from across the country.

You will receive a courtesy call prior to the collection of your vehicle, that way you will know who to expect for your pick-up!

This call may be the day before the collection, usually late afternoon/ early evening, or, at the latest, by 10am on the morning of the collection. Please contact us if you have not heard from the transport company by 10am on the morning of your collection date so we can follow up.

All our donated vehicles are sold by Manheim’s experienced auctioneers at their public auctions. Please be aware that regardless of what you believe your car might be worth, the car is worth exactly what someone is prepared to pay for it at auction. This might be more than, equal to or less than you expect.

Yes – all vehicles donated to Kids Under Cover are tax deductible! You can expect to receive your tax receipt for the sale amount of the vehicle at auction within 8-12 weeks of submitting your donation so you can claim a tax deduction. This will be sent via Australia Post unless otherwise specified.

The date on your receipt will be the date Kids Under Cover received the sale proceeds from your vehicle.

The tax-deductible donation receipt must be issued in the name of the last/current registered owner of the vehicle.

If you think your vehicle has a current market value of over $5,000, you are eligible for a valuation by the Australian Taxation Office (ATO). Your tax-deductible receipt will then be based on the ATO valuation amount.

If the ATO value your vehicle at less than $5,000, you are not entitled to a tax deduction based on their valuation and they will not issue you a Certificate of Valuation. For more information about the valuation process please call the Not-for-profit department at the ATO on 1300 130 428 or click here for more info about tax-deductible gifts on the ATO website.

You cannot receive an ATO valuation prior to deciding whether to proceed with the donation. The ATO only values already donated property.